HELP WITHOUT THE HASSLE
Answers When
You Need Them.
Everything about your order and your candle is gathered in one calm, easy place—so you can get an answer without slowing down your shopping.
FROM OUR HANDS TO YOUR HOME
Shipping & Delivery
Orders are normally prepared within 2 business days, excluding weekends and holidays. This preparation time comes before the carrier’s transit time.
- Standard shipping is $6 on all orders of $30 or less in discounted merchandise, including wax-melt-only orders.
- Shipping is FREE on all orders over $30 after discounts, before taxes and shipping, regardless of item type or candle quantity.
- Tracking is emailed when it becomes available.
- If we cannot ship within the promised timeframe, we will contact you with the option to accept the delay or cancel the unshipped order for a refund.
Please enter a complete, accurate shipping address. If something needs to change, contact us quickly; address changes cannot be guaranteed after processing begins.
A SIMPLE, FAIR PROCESS
Returns
Changed your mind? Contact us within 14 days of delivery. To qualify, a candle must be unopened, unused, and in its original condition.
- Email us before mailing a return so we can provide instructions.
- Used or burned candles cannot be returned because of scent preference.
- For a standard return, the customer is responsible for return shipping and original shipping charges are not refundable.
- After the return is received and inspected, an approved refund is issued to the original payment method. Bank processing times vary.
WE’LL MAKE IT RIGHT
Damaged or Incorrect Orders
If a candle arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Include your order information and clear photos of the item and packaging when possible.
After review, we will replace the affected item or issue a refund at no cost to you. You do not need to mail back a damaged item unless we ask you to.
THE SOONER, THE BETTER
Order Changes & Cancellations
Need to change an address, scent, or quantity? Email us as soon as possible. We will do our best to help, but changes and cancellations cannot be guaranteed after an order enters processing or ships.
A BEAUTIFUL, SAFER BURN
Candle Care & Safety
Trim the wick to ¼ inch and remove any debris from the wax.
Let the melted wax reach the jar’s edges, usually 2–3 hours. Never burn longer than 4 hours at once.
Use a stable, heat-resistant surface away from drafts and at least 12 inches from anything flammable.
Never leave a burning candle unattended or within reach of children or pets.
Do not move or touch the candle while the wax is liquid or the vessel is hot. Never use water to extinguish it.
Discontinue use when about ½ inch of wax remains at the bottom of the jar.
THE DETAILS, MADE EASY
Frequently Asked Questions
How quickly will my order ship?
Orders are normally prepared within 2 business days, excluding weekends and holidays. Carrier transit time begins after preparation.
How much is shipping?
Standard shipping is $6 when discounted merchandise is $30 or less. FREE shipping applies only when the merchandise total is strictly over $30 after discounts, before taxes and shipping. Exactly $30 does not qualify.
Where can I find tracking?
We email tracking details as soon as they are available. Check the email address used at checkout, including its spam or promotions folder.
Can I return a candle after smelling it?
The candle must remain unopened and unused to qualify for a standard return. Used or burned candles cannot be returned because of scent preference.
What if my order arrives damaged?
Email us within 7 days with your order details and clear photos when possible. After review, we will arrange a no-cost replacement or refund.
How does the 3-for-$33 offer work?
Add any three candles to your cart. The $3 bundle savings apply automatically—no code needed. The $33 bundle qualifies for FREE shipping. If another discount lowers merchandise to $30 or less, standard shipping applies.
Can I combine the email discount with the bundle?
New email subscribers can apply their first-order code to merchandise while the automatic 3-for-$33 bundle remains visible in the cart. Free shipping applies only if the merchandise total remains over $30 after all discounts.
What is included in the Candle Club?
New Candle Club members receive two candles in subscriber-exclusive 10 oz jars for $24.99 every two months, with standard box shipping included. Choose any two available scents, including the same scent twice. Paid, active members save 15% on additional regular 8 oz candles anytime and unlock every Monthly Crown seven days early—even between boxes. Extras added to an upcoming subscription box ship at no additional charge. Separate orders: FREE shipping only when discounted merchandise is over $30; otherwise $6 standard shipping. Member pricing replaces other coupons and bundle discounts. Existing members retain their current plan unless they arrange a change.
Can Candle Club members change scents or cancel?
Yes. Sign in to the secure Member Portal with the email connected to your membership. You can choose the next two scents, add member-priced candles, pause, resume, or cancel. Card changes remain protected inside Square through the Manage Subscription link in your membership email.
STILL NEED A HAND?
We’re Here for You.
Include your order information when writing about an existing purchase so we can help faster.
Email: kingznthingzllc@gmail.com
These policies do not limit any rights you may have under applicable law.